IntermediateBEHAVIORAL
Thinking about your recent experience working in an aquatics or recreation setting, describe a time you had to manage a busy public swim or program block with limited staff on deck. How did you prioritize tasks (surveillance, patron assistance, cleaning, admin) and what specific steps did you take to keep the pool environment safe and organized?
Other
General

Sample Answer

One example that comes to mind is a Friday evening public swim where we were down two guards due to last‑minute sickness. We still had about 85 patrons in the water, including a lane swim, a family swim, and the slide operating. I pulled the team together for a 2‑minute huddle before the next block started. We shut down the slide for that hour and merged lane swim to half the pool, clearly explaining the change to patrons and posting quick signage. That let us concentrate surveillance on higher‑risk areas and maintain 10–15 second scan coverage. I reassigned one guard to be a roving responder, backing up rescues, handling minor first aid, and quick patron questions so active guards could stay focused. I postponed all non‑essential cleaning and admin to turnover time, logging that in our duty sheet. The swim stayed incident‑free, we cleared the pool on time, and several patrons commented that it still felt organized despite being busy.

Keywords

Reallocated features (slide, lane space) to match reduced staffingQuick pre‑shift huddle to set priorities and rolesClear communication with patrons to reduce complaints and confusionDeferred non‑critical tasks to protect surveillance and safety
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