Sample Answer
As an operations analyst, I was asked to recommend one of two logistics partners within 10 days. Their proposals conflicted: one promised 15% cost savings with limited data; the other had detailed metrics but only 5% savings. With no time for a full pilot, I created a decision matrix in Excel with weighted criteria: cost (40%), reliability (30%), service levels (20%), implementation risk (10%). I normalized whatever data we had, then filled gaps by calling three reference customers per vendor and reviewing our past 12 months of delivery data in our BI tool (Power BI). I documented assumptions and worst‑case scenarios. Vendor A scored 18% higher overall despite lower headline savings. We chose Vendor A, and over six months achieved 8% net cost reduction, 12% fewer delayed shipments, and a 15‑point NPS increase.
Keywords
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