IntermediateTECHNICAL
What cybersecurity integration knowledge (APIs, SIEM/SOAR, IAM, cloud providers) do you have, and provide an example of when you guided a customer through an integration that improved their security operations.
Customer Success Manager – Cybersecurity
General

Sample Answer

I’ve integrated via REST APIs, Syslog, and Kafka into SIEMs (Splunk, Elastic) and orchestrated playbooks in SOAR (Palo Alto Cortex XSOAR). With a financial services client, I led an integration of our EDR with their SIEM and Okta SSO. I designed the mapping of alerts to their existing SOC playbooks, authored API connectors and enriched events with user context from Okta and AWS tags. Within 30 days we reduced manual triage time by 60% and cut mean time to containment from 4 hours to 45 minutes. I coordinated engineers, the customer’s IAM team, and their SOC, delivered runbooks, and ran a 3-day tabletop to validate workflows before full rollout.

Keywords

Hands-on with REST APIs, Syslog/Kafka, SIEMs (Splunk/Elastic) and SOAREnrichment of alerts with IAM and cloud context (Okta, AWS tags)Measurable impact: 60% reduction in triage time, MTTR from 4h to 45mCross-team coordination and validation via tabletop exercises