IntermediatePROBLEM_SOLVING
Tell me about a time when you noticed an administrative or office workflow that was causing delays or errors (for example, in filing, approvals, or communication). What steps did you personally take to analyze the problem, propose a solution, and implement a more effective process?
Custom Role
General

Sample Answer

At my previous company, expense approvals were a constant headache. Reimbursements routinely took 4–5 weeks, and about 30% of submissions were bounced back for missing info. I mapped the process on a whiteboard, from employee submission to final payment, and interviewed five frequent submitters plus our accounts payable lead. I realized we were relying on a generic email inbox and an outdated form. I drafted a simple checklist-based template, added required fields, and set up a shared tracker in Excel with status columns and a 7‑day SLA. I walked the finance manager through the proposal, incorporated her feedback, and then ran a two-week pilot with one department. Turnaround time dropped to 9 days on average, and error rates fell below 5%. After that, leadership rolled the process out company-wide and tagged me to help standardize a few other workflows.

Keywords

Identified bottlenecks in a 4–5 week expense approval process with 30% error rateMapped the workflow and gathered input from both requesters and financeDesigned a new template and tracker with clear SLAs and required fieldsReduced turnaround to 9 days and errors to under 5%, then scaled the process
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