At my last role supporting a cloud communications product, I owned privacy governance across a 200-engineer org and a six-person privacy team. We were juggling fragmented data inventories and a growing DSAR backlog of about 1,200 requests annually. I led a cross-functional effort with product, security, and legal to implement an automated data mapping tool, standardized data retention policies, and an intake workflow. In nine months we reduced the DSAR backlog by 75%, met a 30-day SLA 95% of the time, and cut manual review hours by roughly 70% — freeing the team to focus on proactive controls like DPIAs and vendor risk assessments. That mix of engineering collaboration, tooling, and measurable outcomes is exactly what I’d bring to Twilio.