IntermediateSITUATIONAL
Explain how you would design a 90-day success plan for a mid-size enterprise customer deploying a cloud-native security platform, including milestones, technical validation steps, and stakeholder touchpoints.
Customer Success Manager – Cybersecurity
General

Sample Answer

I'd start with a joint kickoff in week 0 to align exec sponsors, the SOC lead, and cloud ops on objectives and KPIs. Weeks 1–3 focus on pilots: onboard 20% of workloads, validate collector health, and run synthetic attacks to confirm telemetry—goal is 95% data fidelity. Weeks 4–8 scale to full estates, implement detection rules and two automated playbooks, and train 12 SOC analysts with hands-on labs. Weeks 9–12 are optimization: tune rules to cut false positives below 10%, run a tabletop incident, and produce a runbook and ROI dashboard showing projected yearly savings (we typically show $150–300k reductions for similar customers). I schedule weekly tactical calls, bi-weekly executive check-ins, and a final review presenting KPI outcomes and next-year roadmap.

Keywords

Kickoff with cross-functional sponsors and clear KPIsPilot → scale → optimize phases with concrete targets (95% data fidelity, <10% false positives)Regular stakeholder cadence: weekly tacticals and bi-weekly execs