IntermediatePROBLEM_SOLVING
Explain a time when a routine task or process repeatedly caused small errors or confusion. How did you diagnose the root cause and what specific changes did you implement to prevent it from happening again?
Other
General

Sample Answer

Situation: In my previous role, our weekly operations report frequently had 3–5 data discrepancies, creating confusion for managers and rework for analysts. Task: I was asked to stabilize the process and eliminate recurring errors. Action: I shadowed the full workflow, mapped each step in Visio, and compared inputs across three Excel trackers and our CRM. I identified duplicate manual entry, inconsistent date formats, and no single source of truth. I consolidated data into one SharePoint list, enforced validation rules and dropdowns, and created a standardized Excel template with locked formulas and a simple macro to pull data via ODBC from the CRM. Result: Errors dropped by 90% within two cycles, report preparation time decreased from 4 hours to 90 minutes, and managers reported 100% confidence in the data in the following quarterly survey.

Keywords

Shadowed and mapped the end-to-end process to find root causesEliminated duplicate manual entry using a single SharePoint sourceStandardized templates with validation rules and a macro-based importReduced errors by 90% and report time by over 60%
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