IntermediatePROBLEM_SOLVING
Based on your past experience, how do you prioritise tasks during a busy shift when you may need to unlock multiple areas, support users, respond to ad hoc requests, and still complete all closing checks on time?
Other
General

Sample Answer

On a busy shift, I start by getting clear on two things: safety and time‑critical events. For example, in my last role I’d have up to 6 areas to unlock, 3–4 staff needing support, and a long closing checklist to finish by 10pm. I’d quickly scan the bookings and flag anything tied to start times or safeguarding, like exam rooms or external lettings, and do those unlocks first in a logical route so I wasn’t doubling back. While I’m moving between areas, I handle quick user requests on the way and log anything that will take more than 5 minutes so I can batch those after the main unlocks. I keep a running list on my phone with rough time estimates, and I update it every 30–45 minutes as new ad hoc requests come in. That approach meant I consistently finished closing checks on time and reduced late unlocks to virtually zero over a full term.

Keywords

Prioritise safety and time‑critical bookings firstUse logical route planning to minimise backtrackingBatch non‑urgent support tasks after core unlocksContinuously re‑prioritise as new requests come in
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