IntermediateTECHNICAL
Describe your experience developing and facilitating a strategic plan or quality improvement plan for a public health program. What frameworks or tools did you use and what measurable outcomes resulted?
Public Health Specialist
General

Sample Answer

I developed a quality improvement plan for our immunization outreach program that was missing targets by 25% across three clinics. I used Lean A3 for problem framing and PDSA cycles for testing changes. We mapped patient flow, identified a 20-minute registration bottleneck, and piloted a pre-visit SMS reminder plus walk-in streamlining. Over six months, vaccine completion rates rose from 68% to 85% (+17 points), average clinic wait dropped 30% (from 42 to 29 minutes), and no-show rates declined 22%. I used run charts and a shared dashboard so staff could see real-time impact; that transparency helped scale the changes to five additional clinics within a year.

Keywords

Use of Lean A3 and PDSA cyclesMeasurable improvements (vaccine completion +17 points, wait time -30%)Data visualization and transparency to scale changes