Sample Answer
During a Friday afternoon deployment at my last company, our main customer portal went down for about 40,000 users. I was on call. First thing I did was freeze all new changes and switch our monitoring dashboard to a war-room view: error rates, latency, and database health. I confirmed it was a 503 spike on all web nodes, then quickly rolled back the last deploy via our CI/CD pipeline and drained traffic through the load balancer. In parallel, I opened an incident bridge, pulled in the on-call engineer and DBA, and posted updates to Slack every 10 minutes and a status-page notice within 5 minutes. We restored service in 21 minutes total. Afterward, I led the post-incident review and we added a pre-deploy DB migration check and improved runbooks. Outage minutes for similar incidents dropped by about 60% over the next quarter.
Keywords
On your resume you mention working on a cross-functional project (e.g., involving multiple teams or stakeholders). Describe a situation from that project where priorities conflicted—how did you navigate the trade-offs and what was the final outcome?
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