IntermediateBEHAVIORAL
Tell me about a time you were given an ambiguous project with limited instructions. How did you clarify expectations, structure your work, and ensure stakeholders were satisfied with the final outcome?
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General

Sample Answer

At my last company, I was asked to “fix onboarding churn” with no clear scope. Situation: New users were churning at 42% in the first 30 days. Task: Define the problem, prioritize initiatives, and show improvement in 8 weeks. Action: I scheduled 30‑minute discovery calls with the VP Ops and Sales Lead, drafted a 1‑page problem statement, and aligned on a target: reduce churn by 20%. I mapped the funnel in Miro, pulled cohort data from Snowflake via SQL, and ran 8 user interviews. I then structured work into a 3‑phase plan (diagnose, experiment, rollout) tracked in Asana with weekly check‑ins. Result: Introduced a guided in‑app checklist and improved welcome emails, cutting 30‑day churn from 42% to 29% (31% relative reduction) in 6 weeks and increasing NPS from 32 to 45.

Keywords

Clarified success metrics and constraints upfront with key stakeholdersTransformed vague goal into a structured roadmap with milestonesUsed data (cohorts, funnel analysis) and qualitative research to focus effortsDelivered measurable impact on churn (31% reduction) and NPS (+13 points)
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