Senior CES Operations Manag (Archived) | VirtualInterview.ai

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

This is a new global role responsible for building the operational infrastructure, insights, and governance that underpin our post sale motion. This individual will partner closely with GTM leadership across Customer Experience and Solutions teams, as well as with Finance, Business Systems, and Data teams, to ensure operational excellence and consistent performance management worldwide.

You’ll be both a strategic architect and a hands on operator, starting as a team of one eventually building a team of post sales ops professionals while influencing how we measure, forecast, and resource the customer journey from onboarding to renewal.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Build the global operating framework for CES by defining clear Rules of Engagement, ownership criteria, and escalation paths that promote consistency, fairness, and alignment across functions

Establish a unified reporting and metrics framework that connects activity to outcomes and drives a proactive, insight driven review cadence for CES leadership by partnering with Systems teams and Data Engineering to evolve our tech stack for CES automation

Define and operationalize key performance metrics for Onboarding, CEM, TAM, and SC teams, creating role specific dashboards and leadership reporting packs that enable effective coaching and accountability

Act as the strategic connector between Sales Ops, Finance, Enablement, and Post Sales leadership—translating business priorities into executable operational plans and scalable systems

We'd love to hear from you if you have:

8+ years in Sales, CS, or Post-Sales Operations role

Experience supporting multiple post-sales functions (Customer Success, SC, TAM, or Onboarding) in a high growth SaaS environment

Strong expertise in Systems including Salesforce and BI tools for operational design and reporting

Proven ability to define operational frameworks (ROEs, KPIs, reporting cadences) across complex global teams

Track record of scaling teams and building new operational functions from the ground up

While not required, it’s an added plus if you also have:

Experience standing up a CSAT/NPS or customer health scoring framework

Familiarity with enterprise GTM motions and managing operations across multiple regions (AMER, EMEA, JAPAC).

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the , we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range (SF/NY Hub):

$164,000—$288,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location

Enabling closed captioning on video conferencing

Ensuring all written communication be compatible with screen readers

Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Senior CES Operations Manager

Job Description

What you’ll do at Figma:

We'd love to hear from you if you have:

While not required, it’s an added plus if you also have:

Skills & Requirements