Help center
Guides for your interview practice, answers on plans and data, and support when something is not working.
Browse the FAQ · Open a support ticket
Getting started
- Run your first interview
Pick a role, paste a job description, start practising.
- What the platform does
Interview practice, resume tools and how they fit together.
- Frequently asked questions
Short answers to the questions we hear most.
Interview practice
- How feedback and scores work
What the report measures and how to read it.
- Camera, microphone and browser
Fixing permissions and audio problems.
- Product documentation
Longer-form guides to every feature.
Resume tools
- AI Resume Builder
Build and export a resume with AI assistance.
- Resume Analyzer
Score an existing resume against a role.
Plans and billing
- Free vs Pro
What each plan includes and current pricing.
- Manage your subscription
Usage, renewal date, invoices and cancellation.
AI, data and privacy
- How AI processes your data
Providers, PII redaction and retention.
- Privacy controls
Export your data or opt out of analytics.
- Terms of service
The agreement that covers your account.
Account
- Security and sign-in
Password, two-factor authentication, sessions.
- Delete your account
Permanently remove your account and all data.
- Account deletion FAQ
What is removed, what is kept for legal reasons, and how long it takes.
Common questions
How do I start my first interview practice session?
Click 'Start Interview' from your dashboard, select your target role and experience level, choose interview type (behavioral, technical, or case study), then click 'Begin Practice'. The AI will guide you through the entire process.
Why is my video or audio not working?
Ensure you've granted camera and microphone permissions in your browser. Try refreshing the page, clearing browser cache, or switching to Chrome/Firefox. Check our technical troubleshooting guide for detailed solutions.
How accurate is the AI feedback?
Our AI feedback analyzes content quality, delivery, confidence, and industry-specific criteria using structured scoring rubrics modeled on how human interviewers evaluate answers.
Can I practice for specific companies?
Yes! You can practice with company-specific preparation templates covering major tech companies and other popular employers, with questions and formats tailored to each company's interview style.
What's included in the Free and Pro plans?
FREE: 2 interviews/month (up to 5 questions each), 3 AI resume generations/month, a full report on your first interview and a preview after that — no credit card required. PRO ($20/month or $200/year, limited-time pricing): Unlimited interviews and resumes plus custom interview questions, downloadable PDF reports, advanced analytics, performance tracking, and weak-area analysis. Cancel anytime.
Does VirtualInterview.ai use AI to process my data?
Yes. Our AI-powered features — interview feedback, resume analysis, question generation, and scoring — use third-party AI service providers. Your input data is sent to our AI providers for real-time processing and is not retained by the provider after the response is generated. We apply PII redaction and data minimization where technically feasible.
Can I opt out of AI data processing?
You can avoid AI data processing by not using AI-powered features (interview coaching, resume analysis, question generation, scoring). Core account features that do not require AI processing remain available. For data already submitted, contact support@virtualinterview.ai for deletion requests.
Can I cancel my subscription anytime?
Yes! You can cancel your Pro subscription at any time from your account settings with no cancellation fees. Your paid access continues until the end of your current billing period, then you'll switch to the FREE tier.
How do I upgrade to Pro?
Click 'Upgrade' from your dashboard or visit the pricing page. Pro ($20/mo or $200/yr) gives you unlimited practice, detailed coaching, and the career tools. Complete secure checkout and your access starts immediately. Cancel anytime.
Contact support
Open a support ticket
Signed in? Tell us what went wrong and track the reply in your account.
Go to supportSend us a message
General questions, feedback or press. We reply to most messages within 24 hours.
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