Question 1

What data gets deleted when I delete my account?

Accepted Answer

When you delete your account, ALL of your data is permanently removed from our systems, including: your profile information, interview recordings and transcripts, practice session history, quiz attempts and scores, saved questions and bookmarks, resume data, job applications, subscription and payment information, and account authentication credentials. We also remove your data from all third-party services we use (Polar.sh for subscriptions, Supabase storage for recordings).

Question 2

How long does the deletion process take?

Accepted Answer

The account deletion process typically takes 30-60 seconds to complete. The deletion happens immediately and is irreversible. You will receive a confirmation email once your account and all associated data have been permanently deleted from our systems.

Question 3

Can I recover my account after deletion?

Accepted Answer

No, account deletion is permanent and irreversible. Once you confirm deletion, all your data is immediately and permanently removed from our systems and cannot be recovered. If you think you might want to return, consider exporting your data first or simply not using the account instead of deleting it.

Question 4

Can I export my data before deleting my account?

Accepted Answer

Yes! We strongly recommend exporting your data before deletion. You can download your interview recordings, transcripts, practice history, and other data from your profile settings. Once your account is deleted, this data cannot be recovered, so make sure to export anything you want to keep.

Question 5

What happens to my subscription if I delete my account?

Accepted Answer

Any active subscriptions will be automatically canceled when you delete your account. You will not be charged again, and any remaining time on your current billing period will be forfeited. We recommend canceling your subscription first if you want to use the remaining time, then delete your account afterward.

Question 6

What happens to my subscription if I delete my account?

Accepted Answer

Any active subscriptions will be automatically canceled when you delete your account. You will not be charged again. If you only want to cancel your subscription without deleting your account, you can do so from your account settings at any time with no cancellation fees.

Question 7

Is this deletion process GDPR compliant?

Accepted Answer

Yes, our account deletion process is fully compliant with GDPR (Article 17 - Right to Erasure), CCPA (Right to Delete), and other global privacy regulations. When you delete your account, we permanently remove all your personal data from our systems and third-party services, fulfilling your right to erasure.

Question 8

Will I still receive emails after deleting my account?

Accepted Answer

After deletion, you will only receive one final confirmation email verifying that your account has been deleted. You will not receive any other emails from us. If you continue to receive emails, please contact our support team.

Question 9

What about my data on third-party services?

Accepted Answer

We automatically delete your data from all third-party services we use, including Polar.sh (subscription management) and Supabase (storage for recordings). The deletion process ensures your data is removed from everywhere, not just our primary database.

Question 10

Can I delete only some of my data instead of my entire account?

Accepted Answer

Currently, we only support full account deletion. However, you can manually delete individual interview recordings, practice sessions, and other content from your account settings without deleting your entire account. If you need help with this, contact our support team.

Question 11

I have security concerns. Should I delete my account?

Accepted Answer

If you have security concerns, we recommend first changing your password, enabling two-factor authentication, and reviewing your account activity. If you still want to delete your account, you can do so at any time. For immediate security issues, contact our support team first.

Question 12

Can I create a new account after deleting my old one?

Accepted Answer

Yes, you can create a new account at any time using the same email address after your old account has been deleted. However, none of your previous data will be available in the new account - you will be starting completely fresh.

Question 13

What should I expect in the confirmation email?

Accepted Answer

After successful deletion, you will receive a detailed confirmation email that includes: confirmation that your account has been deleted, the date and time of deletion, a list of all data types that were removed, information about your privacy rights (GDPR/CCPA), and contact information if you have questions. Keep this email for your records.

Question 14

What if the deletion process fails?

Accepted Answer

If the deletion process fails, you will see an error message. Common reasons include network issues or temporary server problems. Try again in a few minutes. If the problem persists, contact our support team immediately. We take deletion requests very seriously and will ensure your account is deleted promptly.

Question 15

Do you keep any data for legal reasons?

Accepted Answer

We delete ALL of your personal data when you request account deletion. We do not retain any personal information for legal or compliance reasons. However, anonymized, aggregated analytics (with no personally identifiable information) may be retained for business intelligence purposes only.

Account Deletion FAQ

Quick Navigation

Data Deletion

Process

Recovery

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Privacy & Compliance

Communication

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Partial Deletion

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New Account

Confirmation

Troubleshooting

Legal

Before You Delete

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