CX Software Engineer, GTM Platforms

Role Description

As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and empower the user journey. You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact. This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and aligned with Dropbox’s broader goals.

In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team. You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment.

Responsibilities

• Develop full stack applications that support Sales, Marketing, and Customer Experience initiatives


• Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations


• Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency


• Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications & Collaboration


• Contribute to architectural decisions and long-term technical strategy for GTM platforms


• Guide junior/intern developers and contribute to a culture of technical excellence

Requirements

• 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems


• Proficiency in Python, with hands-on experience in implementing scalable backend solutions


• Familiar with JavaScript/TypeScript and frameworks like React and Node.js


• Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews


• Demonstrates strong ownership and problem-solving skills, with a focus on aligning work to team and business goals


• Effective communicator, comfortable working with both technical and non-technical stakeholders

Preferred Qualifications

• Understanding of microservices architecture, RESTful APIs, and event-driven systems


• Exposure to Go-to-Market (GTM) platforms and related business processes like Content Management Systems such as AEM, Salesforce, Marketo and related platforms

Compensation