Staff Technical Writer

Staff Technical Writer

Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant.

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical, technical content that guides Okta customers in successfully adopting and deploying our solutions.

If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you!

Core Responsibilities

• Independently execute and finish end-to-end documentation tasks toward a larger goal, including writing, editing, and making content publication-ready.


• Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team, proactively advocating for documentation best practices and coordinating updates across multiple teams.


• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance, and suggest/implement improvements to the content portfolio.


• Contribute to internal initiatives to enhance documentation standards, content architecture, website presentation, and processes, acting as a positive multiplier for the team.


• Translate feature and architecture designs into specific deliverables and test features in the UI to ensure procedural accuracy.

Minimum Knowledge, Skills, and Abilities

• 6+ years of relevant experience writing technical documentation for Cloud or Enterprise products.


• Practical experience with topic-based writing, minimalism, and scenario-driven development with a proven ability to simplify complex tasks.


• Knowledge of Okta or similar identity and access management solutions.


• Strong ability to understand the application of security products in the real world and produce use case-based content.


• Experience using Madcap Flare or similar authoring tools.


• Experience using source control tools, such as Git and GitHub.


• Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan deliverables with reasonable estimates.

Desired knowledge

• Familiarity with localization and translation best practices


• Working knowledge of HTML, CSS, and JavaScript


• Experience with DITA, Oxygen Editor, and structure authoring.

#Hybrid

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