Sr. Global Operations Associate

Your responsibilities as a Senior Global Operations Associate include, but are not limited to, the following:

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.


• You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.


• You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them and take action on the improvements.


• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.


• You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.


• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.


• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Requirements:

• Completed apprenticeship or BA/BS in Logistics, Supply Chain, or Business


• Strong plus: Título de Formación Profesional de Técnico Superior en Transporte y Logística and/or Certificado de Competencia Profesional


• 3+ years’ experience in freight forwarding, logistics/supply chain, or ocean carrier operations (strong ocean freight knowledge preferred)


• Fluent in English and Spanish (additional European languages a plus)


• Adaptable to new technology and comfortable in a fast-paced environment


• Strong time-management skills; able to prioritize and handle high task volume


• Hands-on, process-oriented, and structured thinker with strong problem-solving abilities


• Excellent communication, interpersonal, and organizational skills


• Able to build effective feedback loops within teams, products, or services


• Strong teamwork and relationship-building skills


• Client-focused mindset with strong investigation/troubleshooting abilities


• Experience in designing and optimizing processes


• Ability to build consensus among stakeholders with differing opinions


• Compliance-first attitude suited for a heavily regulated industry

What's in there for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment


• Lunch food budget 12 euros per person reimbursement. Snacks and soft drinks available in our office on daily basis


• 22 vacation days


• Medical Insurance: Flexport covers 100% of the premium for employees.


• Life & AD&D Insurance fully funded by Flexport


• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.


• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members.


• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.