Product Manager, IT

About the Team

The IT organization is a cohesive team that improves security, productivity, and user experience for everyone at OpenAI. We build and operate the technology foundation that enables every employee to work securely, efficiently, and with high velocity from day one, helping OpenAI remain the most secure and productive AI lab in the world. Our work spans building and maintaining reliable networks, identity and access systems, secure client platforms, and intuitive automation and self-service tools. We also support the full employee journey through smooth onboarding, well-managed hardware and logistics, and responsive global support. As OpenAI grows, we design the technology that powers our offices and keeps collaboration seamless across locations. Through strong security, scale, and simplicity, we enable teams to do their best work.

About the Role

As a Product Manager, you will lead vision, strategy, and execution for internal systems and platforms that enable secure, reliable, and efficient operations. You will translate technical and operational needs into clear product roadmaps, working closely with IT, engineering, and security to build scalable, intuitive, and resilient products that remove friction and improve productivity across the company.

You are systems-minded, pragmatic and iterative. You thrive in ambiguity, move quickly with good judgment, and learn through iteration and usage data. You understand how internal systems fit together end-to-end and design solutions that balance usability, scale, and security.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

Set direction and drive alignment

• Define and evolve product vision and roadmaps for core internal systems and platforms

• Ensure tools enable productivity, scale securely, and deliver a seamless employee experience

• Align priorities across IT, engineering, security, workplace and operational teams

Iterate and ship with purpose

• Translate operational workflows and technical constraints into clear product requirements

• Partner with engineering, security, and IT teams to ship reliable, well-designed systems

• Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency

• Validate impact in production, and scale improvements over time

Measure and improve

• Define success metrics and measure user experience, operational efficiency, and system reliability

• Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement

• Deliver measurable reductions in friction and support effort

Build deep systems & domain understanding

• Develop deep understanding of identity, access, onboarding, endpoint, and network systems

• Understand systems end-to-end, from identity and access to endpoints and network surfaces

• Serve as a voice of the user, balancing usability, scale, reliability, and security requirements

You might thrive in this role if you:

• Have 10+ years of product management or closely related experience, including leading complex, cross-functional products or platforms in high-growth or enterprise environments.

• Have a strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10.

• Bring systems thinking and technical depth to partner with IT, platform engineering, and security.

• Lead with clarity and curiosity, guide autonomous teams, bring focus in ambiguity, define measurable outcomes, and iterate based on user feedback and data.

• Have a software engineering background with an understanding of modern architectures, APIs, Python, and front-end frameworks such as React, enabling close collaboration with engineering teams.

• Thrive in fast-changing environments where secure, reliable, and intuitive systems power people’s ability to do their best work.

• Are excited to build on OpenAI models and internal agentic platforms, and to use our own technology to improve how we operate.

Nice to have:

• Experience applying AI and agentic technologies to build intelligent systems that automate workflows, improve reliability, and enhance the employee experience.

• Working knowledge of enterprise and infrastructure domains such as identity, access, endpoint, and network systems, and how they integrate through APIs and shared platform services.

• Proficiency using data, telemetry, or lightweight code to prototype automation, measure impact, and drive continuous improvement across IT, engineering, and security environments.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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