This position may no longer be available
Posted . It may have been filled, expired, or closed.
This position may no longer be available
Posted . It may have been filled, expired, or closed.
Type
FULL TIME
Work Style
On-site
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe Accelerate (Scaled Professional Services) is a dedicated implementation service that helps users quickly and confidently implement Stripe into their businesses. With a proactive and expert approach, the designated Accelerate team guides users through each stage of the implementation process, from project planning to product workshops, ensuring a smooth and efficient experience. Users have access to tailored project plans, key milestone guides, and a learning hub with various resources. This streamlined process empowers businesses to launch faster with confidence and achieve a quicker time to value with Stripe.
As the Manager, Scaled Professional Services you will lead a team of Onboarding Specialists (i.e. Technical Implementation Consultants) dedicated to providing technical guidance to users during their onboarding journey with Stripe. This team proactively addresses technical queries, troubleshoots challenges, and collaborates with cross-functional teams, including frontline developers and technical leaders, to ensure a seamless experience. Their goal is to deliver exceptional customer service, enabling customers to deploy high-quality integrations quickly and derive strategic value from Stripe as our product portfolio expands.
You will actively engage and develop your team members, guiding them to reach their full potential through feedback, coaching, mentoring, and advocacy within the organization. This includes helping to set team goals and utilizing metrics to effectively measure and enhance performance in pursuit of those goals. To be a fit for this role, you should possess a strong operations mindset, the ability to move quickly, and a passion for delivering an exceptional user experience.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Prepare for your GTM Accelerate Manager interview at Stripe.