Professional Services Delivery Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe builds the most powerful and flexible tools for running an internet business. We handle billions of dollars each year and enable hundreds of thousands of users around the world to scale faster and more efficiently by building their businesses on Stripe. The majority of US internet users have purchased something from a Stripe user in the past year.

To further this important mission, we are seeking a Professional Services Manager to lead a team of high-performing Implementation Consultants. The Professional Services team partners with Stripe’s largest and most complex users to lead them through the integration process and bring them live on Stripe.

What you’ll do

Managers at Stripe focus on our largest and most complex users and are responsible for the end-to-end process of scoping, selling, and managing the professional services provided to those users. You’ll inspire & motivate individual development and career growth and develop and execute the long-term strategy and vision of the Professional Services team. You’ll also be tasked with being able to identify, develop, launch, and execute to completion strategic and operational initiatives designed to uplevel the team’s capabilities.

Responsibilities

• Oversee and guide the day-to-day operations of the team, including staffing, metrics, reporting, team management, and engagement sponsorship.


• Serve as engagement sponsor, ensuring projects are on track; engage with key customer and Stripe contacts as needed to resolve issues and drive progress.


• Partner with other managers and Professional Services teams to optimize team utilization and project coverage


• Review pipeline for upcoming projects and manage headcount and staffing accordingly


• Actively source and recruit diverse talent to grow the team


• Collaborate with Stripe Sales, Customer Success, Technical Account Managers, and Solution Architecture teams to iteratively align with user requirements


• Work with Stripe account teams and Stripe users and prospective users to present the value of professional services; identify, qualify, and scope professional services, and negotiate scope of work between users and Stripe.


• Partner with Stripe Product and Engineering to escalate and develop resolution to issues and incorporate user feedback and requirements into Stripe’s product development cycle.


• Identify, capture, and promote best practices, tools, and tactics to enable faster and broader adoption of Stripe products.


• Create a collaborative work environment that fosters diversity, autonomy, transparency, innovation and learning while holding a high bar for craftsmanship.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of experience leading and managing client facing Professional Services (or equivalent) teams.


• Account management roles with experience leading technical and implementation resources and scoping/selling professional services to existing and new users


• High quality communicator; able to communicate (verbally or written) complex and technical concepts to both technical and non-technical audiences


• Proven ability to operate in a collaborative cross-functional team environment, providing thought leadership to drive consensus and reach decisions


• Strong analytical and project management skills


• Demonstrated mentorship capabilities


• Ability to operate and execute in a highly ambiguous, fast-paced dynamic environment


• Energy, enthusiasm, and passion for making customers successful and driving individual and team growth

Preferred qualifications

• Experience working with enterprise clients in the Professional Services space at a fast paced technology focused company.