Solutions Architect - ISR Public Sector - DC

What is The Role

Elastic is a search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co

Are you looking to make a real impact and play a meaningful role in the growth of our company?

As a Solutions Architect - ISR (Inside Sales Representative) Public Sector at Elastic you will serve as a technical authority and trusted advisor to our Inside Sales team, customers, partners and community. You will understand and solve our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be focused on excellence; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.

This role requires 2-3 days in our Arlington, VA office.

What You Will Be Doing

• Serving as the technical point of contact for your accounts and account managers across all of our public sector customer entities (FedCiv, SLED, DoD, IC).


• Building a comprehensive understanding of customers’ goals and objectives, and articulating how our offerings address their needs.


• Creating and owning value based relationships at all levels in customer organizations.


• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.


• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.


• Advising the sales team on effective ways of positioning Elastic products, solutions and services.


• Onboarding, educating and enabling our partners, and supporting them in sales cycles.


• Crafting collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs.


• Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams.


• Deepening both your sales and technical skills through education while taking advantage of all the professional development opportunities provided by Elastic.

What You Bring

• A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust.


• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.


• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.


• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.


• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?


• The ability to inspire groups, both large and small.


• A willingness to travel 40% within region, as well as occasionally internationally.