At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we deliver improved patient outcomes at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are hiring an EHR Interoperability Lead to own the expansion and evolution of Counterpart’s interoperability ecosystem. This role sits at the intersection of product strategy, technical execution, and partner management, ensuring Counterpart can connect to and deliver value across a diverse network of EHR systems.
You will coordinate cross-functional teams and external partners to make sure integrations are delivered on time and meet quality standards. You will translate the technical and business requirements into clear execution plans, manage dependencies, and keep work moving across engineering, data, and vendor teams. This is a highly cross-functional and strategic role—ideal for someone who is technically fluent enough to speak the language of engineers and vendors, but whose superpower is ensuring complex integrations actually ship.
As an EHR Interoperability Lead, you will:
- Own Counterpart’s EHR interoperability program delivery. Track and manage all ongoing EHR integration efforts, ensuring they progress smoothly from contracting through go-live.
- Coordinate the work, not the code. Partner with engineering and data teams to ensure build and testing milestones are met; proactively identify risks, unblock teams, and escalate issues.
- Evaluate and scope new integrations. Assess feasibility and effort, help to inform sequencing and prioritization, and ensure technical requirements are well-documented.
- Manage external partners and vendors. Drive contracting, IT/security reviews, sandbox access, and testing coordination with EHR vendors and integration partners.
- Establish playbooks and metrics. Build repeatable processes for integration delivery, track KPIs such as coverage, cycle time, and reliability, and communicate progress to leadership.
- Serve as the connective tissue between Product, Engineering, and Customer teams to align on priorities and timelines.
Success in this Role Looks Like:
- Over the first 90 days, you will hit the ground running. We are actively engaged in integrations, and you will shadow and participate in those integrations to learn the process. The goal of the first 90 days is to understand the various elements of the integration process (user coordination, identifying key stakeholders in practices, learning the integration process for a user, understanding the dynamics of our internal user management platform) and create the playbook for subsequent integration phases.
- Within the first 6 months, success will be measured by substantially increasing the total addressable opportunity of EHR integrations across our user base. Once these opportunities are unlocked, they will be handed off to the EHR Implementation team who are responsible for upgrading existing users to these newly available integrated experiences.
- Over time, performance will be measured based on the consistency, speed, and on-target delivery of new EHR integrations. As we onboard new customers with various EHRs in their networks, you will be accountable for working within the timelines of those integrations and ensuring a smooth go-live process for each user.
You should get in touch if:
- You have 5+ years of experience in healthcare technology with a focus on EHR interoperability, integrations, or data exchange.
- You have hands-on familiarity with FHIR, HL7 v2, SMART on FHIR, and API-based integrations.
- You can read and interpret technical documentation and collaborate effectively with engineers to troubleshoot integration issues.
- You are comfortable managing vendor relationships and cross-functional programs.
- You’re an analytical, structured thinker who can balance speed and quality in a dynamic environment.
- You’re motivated by improving clinical workflows and helping technology fit naturally into the care delivery process.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $140,000 to $170,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.