Cold Wallet Operations Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The BitPlat Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders. You are a leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our Crypto business in multiple critical areas including liquidity management, custody and cold storage. You will be expected to help identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:

You Will

• Coordinate and execute the company’s day to day custody operations, ensuring end-to-end process requirements are completed with precision.
• Help manage custody / cold storage while mitigating security and financial risks.
• Collaborate with partners —both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance.
• Collaborate across cross functional constituents including the Block engineering, security, product, finance, legal, compliance, customer support, data science and risk operations.
• Leverage and analyze multiple sources of data to inform business decision making and optimizations.
• Drive operational efficiency with measurable outcomes.
• Evaluate existing documentation management and implement more thorough and efficient methods.

You Have

• 4+ years of payment operations experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.
• 2-3+ years of Bitcoin knowledge or experience.
• Solid understanding of the financial services industry and its current evolution, specifically in cold wallet management.
• Experience with developing a rapidly scaling business and related operation.
• Experience with trading operations & asset custody.
• Strong analytical skills that can drive the development of reporting, tools, and other business processes to smooth operations and enable analysis of nascent industry movements.
• A team player who utilizes influence to drive outcomes with internal & external stakeholders.
• Knowledge of Bitcoin and familiarity with broader blockchain technologies is a plus.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.