Executive IT Lead

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Block's Executive IT Lead you will supports our executive team and provides day-to-day support for any technology issues they encounter. This position will require that the candidate is a technical expert in all aspects of end-user support and understands the criticality of resolving reported issues as quickly as possible.

This position, while mostly remote, will require some travel to Block offices and offsite locations.

You Will

• Provide workstation/laptop, AV, and mobile device support to Block's executive team.
• Manage and deploy updates to the executive team's workstations/laptops.
• Quickly escalate impactful/disruptive issues to our technical and engineering teams.
• Directly support onsite/offsite activities specific to company meetings and events (this includes travel where applicable).
• Develop instructional/training materials to ensure ease-of-use at the executive level for new software and hardware releases.
• Monitor our executive support intake channels and provide or coordinate technical assistance where needed.
• Be available for on-call support when needed (overtime is paid).
• Manage incoming requests with Block IT teams when not working on primary duties.

You Have

• End-user support experience with MacOS.
• Great problem solving and intuitive troubleshooting skills.
• A strong understanding of connecting computers to networks especially over wifi and VPN.
• Experience in Google Workspace Administration.
• You can manage high pressure situations, always focused on outcomes.
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary.
• An ability to work off hours, weekends, and holidays when needed (overtime is paid).
• 3-5 years work experience in a technical support or corporate helpdesk environment.

Even Better

• Previous work experience providing support in an enterprise environment.
• Experience with MDM systems.
• Experience troubleshooting Chrome OS.
• Hold admin level certifications for Google Workspace, Okta and Slack.
• Strong knowledge of ITIL processes and best practices.
• You've used Atlassian products before, especially JIRA.
• A/V knowledge/experience.
• Ability to expand knowledge via technical training and certification.
• Ability to zoom out and analyze a problem affecting many users, and then find a solution to the systemic cause driving the problem reports.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.