Head of Hardware Product Operations

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Block is looking for a strategic, hands-on Production Operations Lead to oversee the global team responsible for manufacturing quality, supply continuity, and production readiness across all Block hardware products. This leader will manage a 30+ person organization spanning North America and Asia, including Operations Program Management, Product Quality Management, Material Management, and Product Lifecycle Management. The role is central to ensuring our products are built to the highest standards — from new product introduction through sustaining — and requires strong collaboration with Engineering, SDM, and manufacturing partners to deliver reliable, scalable, and high-quality hardware at global scale.

You Will:

• Lead a global team of 30+ across Operations Program Management, Product Quality Management, Material Management, and Product Lifecycle Management, driving operational excellence across new product introduction and sustaining production.
• Develop and execute a factory operations strategy that ensures product quality, supply continuity, and manufacturing scalability for all Block hardware products across the Square, CashApp, Bitkey, and Proto brands.
• Partner closely with Engineering, SDM, and manufacturing partners to establish and maintain robust manufacturing processes, quality control systems, and material procurement strategies.
• Oversee production readiness, factory builds, and quality performance metrics, driving continuous improvement in yield, cost, and reliability.
• Ensure strong change management discipline and documentation compliance across all hardware programs in NPI and sustaining phases.
• Collaborate with Finance, Business Systems, and Supply Chain partners to improve factory operations tools, processes, and reporting infrastructure.
• Build, mentor, and scale a high-performing global team that operates with clarity, accountability, and collaboration across functions and regions.

You Have:

• 10+ years of experience in manufacturing and operations work
• Experience leading large teams
• Experience in both established businesses and building from scratch in smaller (preferably startup) environments

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.