Senior Strategic Account Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with high-value Australian business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As an Account Manager on our Strategic team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our Strategic lead, your role is all about building meaningful & long-term partnerships with clients across different industries—understanding their unique needs, crafting innovative solutions, and championing them within Square.

In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships and negotiating win-win solutions that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. You will also identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value sellers.

The ideal candidate will have worked in mid-market account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including business owners, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

You Will:

• Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations


• Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management


• Discover the challenges and aspiration of sellers within your book, using Square's platform and product portfolio to enable their success through up-sell and cross-sell opportunities


• Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers


• Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making

You have:

• 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products


• Experience achieving revenue metric goals


• In-depth experience collaborating internally with partners on complex deals or partnerships


• Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties


• Formal sales methodology training


• Experience supporting go-to-market efforts for new products


• Experience in the Hospitality and/or Food & Beverage industry

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.