Senior Strategic Account Manager, Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Account Management organization is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the Mid-Market space across the UK.

You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have worked in Mid-Market Account Management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers. You will report to the Head of Account Management, UK. This role can be remote, preference for key city location.

You Will

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations


• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management


• Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities


• Partner with sales colleagues to establish and grow newly on-boarded, high-value customers


• Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making


• This role will require travel to visit our customers on site

You Have

• 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products


• Experience achieving revenue metric goals related to growth and churn prevention


• In-depth experience collaborating internally with partners on complex deals or partnerships


• Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties


• Formal sales methodology training and experience conducting formal QBRs


• Experience supporting go-to-market efforts for new products

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page