Senior IT Technical Program Manager

Available Locations: Austin Texas

About the department

Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management.

What you'll do

We are looking for a highly skilled and self-motivated Senior Technical Program Manager, IT/Enterprise Engineering with excellent communication skills who thrives on solving challenges to join our team. Your main role will be ensuring a successful rollout of our transformational ERP program. You will partner across our finance, infrastructure, engineering, IT and security teams to remove blockers, ensure timelines are achieved and transformational business functionality is delivered.

You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa. You are able to implement and drive processes and persistently make progress. The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams.

Responsibilities:

• Program Management of all aspects of the IT components of Release 2 and Release 3 milestones for Cloudflare's ERP program.


• Regular executive level communication on program milestones, risks, resource needs & contractor delivery performance.


• Build bridges across Cloudflare to ensure programs/ projects are effectively planned, developed, integrated and deployed with quality and on time delivery into our production systems.


• Be the glue that binds a highly cohesive cross functional core team in the planning and execution of tasks required to ensure success of the multitude of projects comprising a program.


• Gather business requirements and assist with translating requirements into future state design options, while deftly incorporating sound architecture and design principles into the final solution.
  


• Build clear and transparent communication channels to align business stakeholders, IT, and third-party vendors to ensure relevant audiences receive appropriate updates on programs and projects.


• Work with stakeholders in controlling program scope and executing to committed schedules, as well as maintaining and reporting out program deliverables across multiple teams and business units.

• Establish and maintain relationships with vendors, ensuring adherence to best practices and accountability throughout the program lifecycle.


• Maintain clear line-of-site on the critical path timeline; managing risks, and facilitating resolution of blockers to ensure project success.


• Collaborate with Business PMs on internal processes, tools and workflows across multiple teams and functions across Cloudflare, in support of IT governance and project management methodologies, processes and procedures.


• Apply learnings back to constantly improve process and velocity of the Cloudflare IT organization, enabling improved delivery for our global business partners.
  

Skills, knowledge and experience

• Prior experience with a global ERP rollout, beginning from global design and moving into engineering and final implementation.


• Experience working cross functionally with finance, security, compliance and engineering teams to deliver ERP solutions.


• Experience with Oracle Fusion, including technical knowledge of various modules, integration with boundary systems and usability considerations.


• 10+ years experience in program and project management.


• A strong engineering or development background to facilitate architecture and integration discussions.


• Track record of delivering technical programs through the full end to end program management lifecycle, from conception to usability study.


• Have a balance of people, organizational, and technical skills to deliver and guide decision making without authority.


• Work independently in a dynamic and high-pressure environment with timely delivery despite ambiguous and changing business requirements.


• Strong competency with project management tools (Confluence, JIRA, Smartsheets, etc.) and various methodologies (Waterfall, Scrum, etc).


• Proven ability to clearly and concisely communicate with an executive audience in both written and verbal communications in English (writing sample will be requested).


• Thrive in a fast-paced hyper-growth engineering environment, with the ability to learn new technologies quickly, and extremely comfortable with ambiguity.