Lead, Payment Risk Operations

As a Lead, Payment Risk Operations on the Developer Exchange Team, your primary role is to act as a crucial support system for our vibrant Creator community. Your core responsibility is to facilitate a seamless process for Creators to convert their earned virtual currency into real-world money. You will work in a small but supportive team. The Lead, Payment Risk Operations reports directly to the DevEx Payment Manager. This is a remote-eligible role.

You Will:

• Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy.


• Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale.


• Implement and operationalize risk rules, ensuring accurate execution and continuously surface insights to support future policy refinement.


• Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses.


• Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem.


• Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance.


• Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction


• Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions.


• Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions.


• Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team.

You Have:

• Payments & Risk Expertise: 5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases


• Strong analytical and critical thinking skills: Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies.


• Technical Proficiency: Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets). Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred.


• Compliance Knowledge: Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening.


• Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership.


• Leadership & Mentorship: Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members.