Director, Consumer Insights & UXR

UX RESEARCH

What We Do

Our team of UX researchers provide rigorous research support and insights for all of our games and products. Our goal is to be the voice of our players and users, and help the designer-intended experience for them be realized.

What You'll Do

As the Director, Consumer & UXR, you will be responsible for leading, growing, and championing a team made up of three main teams, each with their own manager: the User Experience Research Team, the User Experience Data Research Team, and the User Experience Playtest Research Team. Via your experience and deep methodological understanding you will lead these teams in producing the highest quality and actionable research possible.

In this role, you will

• Leading the User Experience Research team in creating accurate, legally compliant, quick, and actionable research insights for all products at Epic


• Guiding the methodology and processes of the User Experience Research team, including growing the capabilities and skills of the team, while also reviewing and being deeply aware of the Insights coming from your team. You should be the methodology expert for user/player research at the company as well as knowing about past, current, and future research and insights


• Being involved in and improving peer review and research design, analysis, and visualization across the team


• Representing and championing the data of your team and User Research processes and value across Epic and at the highest levels of the company


• Maintaining, building, and growing relationships within the company with partners and senior leaders


• Working closely with other leaders in Insights and Product management to build a complete picture of players and users


• Legal compliance tasks around data collection and storage that you can also communicate within the team

What we're looking for

• 8+ years of leadership experience


• 9+ years of User Experience Research experience in the games industry


• You are a research methodology expert (UX Research, survey design, and analysis) and live and breathe how to design research to get high quality accurate and actionable insights quickly. You are a scientist that cares deeply that research is carried out correctly


• Excellent communication and interpersonal skills. You can deliver information about where things are not working in a way that is not only direct, understood, and actionable, but is also empathic and understands the challenges that designs and developers are facing. Your team's Insights must also be heard at and understood at the highest levels of the company.


• A passion for games and understanding the experiences of game players. You must deeply understand the gaming space


• Experience working with the legal requirements around personal information and research


• Experience in writing and reviewing detailed reports and presenting data findings/analysis at all levels


• SQL and/or Tableau experience


• Market Research/Consumer Insights Experience


• Unreal Engine Experience

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.