Account Manager, Spain

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Global Account Management team is looking for a customer focused Account Manager to support our SMB merchants in Spain. We're looking for someone energetic and hands-on, ready to go beyond the typical to retain and grow Square's largest Spanish sellers. As the market in Spain continues to grow, you'll play an important role in representing the voice of the customer and tailoring strategies to meet local needs.

In this role, you'll work closely with senior decision-makers and various cross-functional teams— including product, engineering, finance, implementation, marketing, operations, and sales—to support the growth and retention of merchants in Spain. Your experience in account management will be essential for driving value and ensuring successful outcomes for our sellers.

Reporting to the Head of Account Management, Europe, you'll be part of a foundational team dedicated to nurturing some of Square's most valuable merchant partnerships in Spain, navigating the unique challenges and opportunities of the market to ensure the long-term success of our sellers.

You Will

• Manage the retention and growth of an evolving portfolio of sellers in Spain
• Identify opportunities for cross-selling and upselling products through discovery, education, and onboarding support. Use Square's value selling methodology to negotiate custom pricing with SMB and strategic-level sellers
• Understand customer needs and local market trends to ensure that Account Management and Square provide exceptional solutions for our sellers
• Foster cross-functional collaboration. Work closely with our international Sales, Support and Product teams to help uncover and surface product requirements
• Collaborate with the global account management team by sharing seller feedback, recommendations, operational requirements, and opportunities for growth
• Engage with sellers, lead business reviews, and develop processes and insights to scale your impact.
• Work closely with Sales Enablement to contribute to coaching and training programs that enhance your skills and support the successful management of relationships with our largest strategic sellers.

You Have

• 2+ years' experience in a quota-carrying Sales or Account Management role
• Business fluency in Spanish and English
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Strong track record of meeting and exceeding revenue goals
• Strong collaboration skills and the ability to work effectively with cross-functional teams
• Resilience in the face of adversity and are comfortable with ambiguity
• Excellent communication skills

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page