Outsourcing Program Manager, Compliance

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We are seeking an experienced Outsourcing Program Manager to lead and transform our operational outsourcing strategy within the Risk organization. This strategic role combines vendor management expertise with operational excellence to drive quality, efficiency, cost optimization, and program scalability.

You Will

• Design and implement comprehensive outsourcing strategies that improve quality, cost, redundancy, and flexibility


• Develop offshore expansion programs to enhance operational capabilities


• Create capacity planning frameworks to align with our goals


• Promote cost optimization through strategic vendor negotiations and procurement partnerships


• Lead end-to-end vendor relationship management, serving as the primary point of escalation


• Conduct vendor performance reviews, tracking forecasts against actuals


• Establish KPIs to ensure vendor performance aligns with our goals


• Develop staffing augmentation programs in partnership with Compliance teams


• Analyze existing outsourcing programs to identify improvement opportunities


• Design and implement operational efficiency improvements across vendor partnerships


• Create performance dashboards to track program success metrics


• Coordinate cross-functional programs between vendors and internal team members

You Have

• 8+ years of experience managing large-scale outsourcing programs


• Proven experience leading complex, cross-functional projects


• Metrics-driven approach to problem-solving and decision-making


• Exceptional project planning and organizational skills


• Outstanding written and verbal communication skills with high attention to detail


• Demonstrated ability to work independently and collaborate effectively with stakeholders at all levels


• Expert at breaking down complex challenges into actionable solutions

Even Better

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page