Job Description
About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Red Canary, a Zscaler company, monitors an enterprise’s environment to detect and respond to cybersecurity threats so they can focus on their mission. Our Managed Detection and Response (MDR) solution is a unique blend of human expertise and security, which protects organizations from modern adversaries as their teams work remotely, move to the cloud, and they adopt new cybersecurity and IT technologies.
We're looking for an experienced Enterprise Technical Account Manager to join our Customer Experience team. The Red Canary Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customer’s security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into the customer’s security operations processes. This is a US-based remote role. Reporting to the Manager Enterprise Technical Accounts, you'll be responsible for:
- Acting as the technical liaison with Red Canary’s enterprise customers
- Working closely with Sales and Customer Success to align technical use cases with business value
- Documenting, tracking, and advocating for customer’s feature and support requests
- Maximizing the value of Red Canary combined with the customer’s workflow and security toolset
- Documenting best practices and troubleshooting guidance
What We're Looking for (Minimum Qualifications)
- 3+ years of experience in Account Management
- 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
- Experience working across endpoint, cloud, and identity products include, including Crowdstrike Falcon, Microsoft Defender XDR, Palo Alto Cortex XDR, SentinelOne Singularity, Amazon Web Services, Microsoft Azure, Google Cloud Platform, Microsoft Entra ID, and Okta.
What Will Make You Stand Out (Preferred Qualifications)
- Certified Ethical Hacker, CompTIA Security +, Certified Cloud Security Professional, Azure Administrator Associate
- Experience working inside of a SOC, navigating technical conversations with executive teams, strategic solutions implementation, SQL, Zscaler Internet Access, Zscaler Private Access
- Previous experience as Technical Account Manager, Technical Customer Success Manager, or similar position
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$119,000—$145,000 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills & Requirements
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