Merchandise Coordinator

MERCHANDISE COORDINATOR

As a Merchandise Coordinator at SpaceX, you'll be at the heart of our mission to inspire the next generation of space explorers by curating an engaging retail experience that showcases our innovative merchandise and apparel. In this role, you'll manage daily store operations for our internal Hawthorne retail space, ensuring seamless inventory flow, exceptional customer service, and visually compelling displays that connect employees and visitors to the excitement of space exploration. By efficiently handling everything from stock replenishment to promotional coordination, you'll help foster a sense of wonder and community, directly supporting SpaceX's goal of making humanity multiplanetary.

RESPONSIBILITIES:

• Manage day-to-day store operations, including opening and closing procedures and point-of-sale (POS) system operations to ensure seamless transactions.


• Serve as the primary POC for the merchandise store, coordinating with suppliers, vendors, and internal teams to support inventory needs and promotional activities.


• Receive, inspect, and organize incoming inventory shipments, verifying accuracy against orders and reporting any discrepancies.


• Run store operations efficiently, including monitoring sales performance, preparing daily reports, and troubleshooting minor operational issues.


• Manage the backroom area by organizing stock, conducting regular inventory audits, and maintaining a clean and efficient storage environment.


• Restock the sales floor regularly to ensure products are attractively displayed, well-merchandised, and available for customers, following visual merchandising guidelines.


• Provide exceptional customer service by greeting visitors, answering inquiries about products, SpaceX missions, and store policies, and assisting with product recommendations.


• Handle customer service correspondence, including responding to emails and in-store feedback promptly and professionally.


• Process returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction and accurate record-keeping.


• Place online orders in on-site lockers for order fulfillment for the Hawthorne site.


• Maintain store cleanliness and presentation, including dusting displays, organizing fixtures, and ensuring compliance with health and safety standards.


• Monitor inventory levels and sales trends to identify opportunities for restocking or promotions and assist in forecasting future needs.


• Support loss prevention efforts by being vigilant for theft or irregularities and following established protocols.


• Participate in staff training sessions to stay updated on new products, company policies, and best practices in retail operations.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.


• 2+ years of professional experience in retail or customer service, including running store operations.

PREFERRED SKILLS AND EXPERIENCE:

• Associate's degree in business, retail management, or a related field.


• 1-2 years of experience in a high-volume or specialty retail environment, with familiarity in inventory management.


• Proficiency with POS systems, basic Excel or retail software, and Microsoft Office Suite.


• Excellent communication and interpersonal skills, with enthusiasm for space exploration.


• Experience in visual merchandising or product demonstrations.

ADDITIONAL REQUIREMENTS:

• Physical ability to lift up to 50 lbs. unassisted, stand for extended periods, and perform bending, reaching, and stocking tasks.


• Flexibility to work evenings, weekends, and holidays as needed for store operations.


• Must be willing to work extended hours.

COMPENSATION AND BENEFITS:

Pay range:
Level I: $75,000.00 - $95,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.