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Job Overview
Type
Work Style
PostedJan 17, 2026
SourceInstacart
This position may no longer be available
Posted . It may have been filled, expired, or closed.
Type
FULL TIME
Work Style
On-site
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
As a Capacity Planning Analyst at Instacart, you'll be at the heart of ensuring our customers receive exceptional service every single time they interact with us. Your work will directly impact millions of customers by ensuring we have the right resources in the right place at the right time. By balancing cost-efficiency with service quality, you'll help us deliver on our promise to serve generously while facilitating operational excellence across our global support network.
In this role, you'll Take Ownership of critical capacity planning processes, Perform as One Team with BPO partners and cross-functional stakeholders, Excel in Execution through data-driven decision-making, and Adapt Quickly to the dynamic needs of our growing business.
As a key member of our Workforce Operations Team, you'll help shape processes and directly contribute to the strategic success within our Customer Experience Organization. This vibrant and hardworking team of workforce professionals plays a crucial role in optimizing operational efficiencies across our global network, ensuring our ability to deliver exceptional customer experiences at scale.
Minimum Qualifications
Preferred Qualifications
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Prepare for your Capacity Planning Analyst - Customer Experience interview at Instacart.