Associate, Professional Services Operations at Databricks

CSQ127R28

As an Associate for Professional Service Operations, you will be focused on providing full operations and P&L support to our global Services team throughout Databricks Services (Professional Services (PS) and Education) business. The focus will be on revenue-driving and forecasting activities across billable projects which includes closing monthly and quarterly accounting, establishing revenue rules, accurate forecasting and reporting, resource assignments, and revenue recognition. You will develop/deploy scalable processes and system logic in collaboration with our Services, Operations, and Finance to support the business. As the connective tissue across the Professional Services organization, you will surface important insights to enhance the customer journey and customer experience. You will report to the Global Operations Manager, Professional Services.

The impact you will have:

You will drive recurring PS P&L activities to ensure forecasted vs actual metrics are in line.

You will develop an understanding of the metrics that inform Professional Services and manage the business intelligence layer with the goal of driving insights to actions

You will ensure data quality across multiple systems of record and flag areas of continuous improvement

You will address questions by the Professional Services leadership team with follow-up insights and recommended actions

You will be a thought leader for high-impact projects across Professional Services

You will drive process changes related to operations and Professional Services business initiatives

What we look for:

2+ years experience with P&L activities, strong data analytics mindset, using analytical frameworks, data, and tools to help structure team thinking, facilitate understanding across multiple senior partners, and reach applicable answers to challenging and ambiguous problems

Strong Salesforce and FinancialForce (Certinia) experience

Ability to work with various complementary business process systems

Proven ability to work in fast-paced and complex environments and act as a trusted thought leader to senior executives

Experience using business systems such as CRM, billing and revenue systems, PS Automation, Order Management and Accounting

Hands-on experience managing Salesforce PSA projects, working with timecards, billing events, approval requests, assignments, etc.

Experience invoicing and billing both customers and partners

Ability and passion to analyze, set priorities, and solve complex problems

Propensity to summarize complex concepts and data and present clear information to executives, teams, and internal customers

Rigor and attention to detail to drive a business cadence and drive execution

Passion for working highly collaboratively across GTM functions

A fondness for customer service in a very fast-paced growth business

Background in using AI to improve existing business processes

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range

$117,200—$164,150 USD

Zone 2 Pay Range

$105,500—$147,725 USD

Zone 3 Pay Range

$99,600—$139,500 USD

Zone 4 Pay Range

$93,800—$131,300 USD

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Associate, Professional Services Operations

Job Description