Renewal Sales Manager (APAC) at Amplitude

Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

Are you passionate about proactively reducing churn, improving customer health, and driving retention? As a Renewal Sales Manager, you will maintain relationships with Velocity segment customers across the Asia Pacific Region, focussing on retention, ensuring predictable renewals, implementing preemptive measures to enhance retention and improve our renewal base.

You thrive in a fast-paced, dynamic environment, where you wear many hats and leverage your strong organizational, analytical, and problem-solving skills to drive customer retention. If you love working with customers, identifying risks before they become churn threats, and driving proactive solutions, this role is for you!

What you’ll do

As a Renewal Sales Manager, you will:

Maintain strong relationships with customers for account management and renewal support

Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts

Develop expertise in Amplitude’s product to conduct discovery calls, tailored demos, and value driven presentations

Identify early churn signals through data analysis of product usage and contract trends

Collaborate closely with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions

Create detailed renewal quotes and ensure necessary approvals are secured

Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data

Provide regular status updates and transparency into churn risk and forecast outcomes

Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives

What Makes You a Great Fit:

Candidates who are tech savvy and comfortable with utilizing digital tools and platforms would thrive in this role

Strong negotiation and persuasion skills

Proven ability to collaborate across internal teams and build consensus with customers

Analytical mindset with a knack for improving workflows and handling high volume portfolios

Embrace feedback and are open to developing personally and professionally

Curiosity & motivation to learn: you’re eager to understand our product inside and out so you can effectively communicate its value

Previous experience with Gainsight & Salesforce is a huge plus

At a minimum, you need to have:

3+ years of experience in account or renewal management within a high-volume B2B SaaS environment

Strong work ethic, customer-first mindset, and willingness to go the extra mile

Commitment: Goal-oriented, hands-on, and get-things-done attitude

Composure: Ability to work under pressure and meet daily deadline

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

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Renewal Sales Manager (APAC)

Job Description