Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
We are open to this role being based either in Tokyo or Fukuoka area.
The Difference You Will Make:
As a Market Manager, you will be responsible for the growth of a book of business in your assigned territory (Greater Tokyo OR Fukuoka/Kyushu area) by managing professional host accounts and supply acquisition of high-quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions.
A Typical Day:
- Build and manage professional host account relationships within the assigned territory
- Directly manage accounts to meet and exceed quarterly/annual sales goals
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Prospect and onboard new, high quality supply in your assigned geography
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
- Represent Airbnb in external meetings with Professional Hosts
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Hold regular optimization calls and business reviews with your clients.
- Develop strong and long lasting partnerships
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
- Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.
- Support host community programs in your region, contributing to the growth and engagement of Airbnb's community.
Your Expertise:
- 8+ years experience in account management, partner support and/or sales.
- 2+ years experience in hospitality/travel industry, especially in Online Travel Agent market is a plus
- Knowledge or experience in real estate industry is a plus
- Experience or expertise in homesharing business is a plus
- Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.
- Proven track record of being able to effectively work a leads pipeline and/or a book of business
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- Strong time management and prioritization skills
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
- Proven experience working cross-functionally
- Charismatic self-starter who is resourceful and self-sufficient
- Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- Business level of English required. Native level of Japanese proficiency is a must.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.