Aviation Specialist (Starlink Aviation) at SpaceX

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

AVIATION SPECIALIST (STARLINK AVIATION)

The Starlink Aviation team is developing mobility solutions for aircraft that will connect to the Starlink constellation and provide an amazing in-flight customer experience. As an Aviation Specialist, you will be responsible for monitoring the performance of Starlink products in a variety of airframes and mobile platforms. You will help solve aviation-specific issues, run root cause investigations, and work with design, test, and manufacturing teams to improve Starlink product quality. You will coordinate and support Starlink aviation installations, help manage the lifecycle of the product, and improve Starlink customer processes.

RESPONSIBILITIES:

Serve as primary SpaceX technical focal point for Starlink Aviation, interfacing with airline/customer operations point-of-contact

Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging

Own external-facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation systems

Coordinate and support Starlink Aviation installations and provisioning to the network

Build, test, and maintain representative ground test setups to reproduce field issues and aid in root-cause issues

Provide hands-on support for site surveys for new product development and hardware investigations in the field

Monitor fleet health and take ownership of the overall performance of the installed fleet, coordinating with software, network, and aircraft technicians to resolve issues that are impacting service level in an expedited manner

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate

2+ years of professional work experience in information technology, aviation, aerospace, customer service, consumer electronics, or technical support or a Bachelor's degree in a STEM field

2+ years of experience working with technical documentation, engineering drawings, and schematics

PREFERRED SKILLS AND EXPERIENCE:

Airframe & Powerplant (A&P) Certification

Aircraft Electronics Technician (AET) or Certified Aircraft Electronics Technician (CAET) certification

Strong interpersonal and verbal communication skills

Strong computer skills, including experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to navigate and manipulate files

Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment

Experience working with multi-disciplinary engineering teams for product support and issue resolution

Experience with networking problems and basic knowledge of Ethernet, Routing, TCP/IP protocols, and VLAN

Experience working in a customer facing role

Experience with Linux, python or other scripting language.

Ability to process fleet data and present trends to engineering, production, and supply chain teams to drive cross-disciplinary improvements to product and process

Ability to fabricate and repair cable harnesses including soldering, crimping, and assembling connectors

ADDITIONAL REQUIREMENTS

Must be willing to work all shifts, overtime, and weekends as needed to meet critical deadlines

Must be willing to travel up to 25%

COMPENSATION AND BENEFITS:

Pay range:
Aviation Specialist/Level 1: $32.00 - $40.00/hour
Aviation Specialist/Level 2: $36.00 - $45.00/hour
Aviation Specialist/Level 3: $40.00 - $50.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law.

ITAR REQUIREMENTS:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Aviation Specialist (Starlink Aviation)

Job Description