Strategic Program Manager

We are looking for a Strategic Program Manager to serve as a key member of the Product Support leadership team. As the strategic right hand to our VP and leadership team, you will shape and accelerate the initiatives that define the next chapter of our organization. In this role, you will orchestrate the annual planning process while driving organizational and cross-functional alignment. You will partner closely with the leadership team on long-term strategy and build the planning and prioritization infrastructure that enables the team to move with velocity and clarity. You will lead research and analysis to shape and validate key strategic initiatives—bringing structure to ambiguity, developing business cases, and crafting clear communication plans. This role is ideal for someone with steadfast curiosity, strong analytical instincts, and a desire to have an outsized impact on strategic direction and operational excellence.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Evaluate and shape business-critical ideas by conducting research, analyzing options, and developing business cases that inform go/no-go decisions


• Develop and lead the annual planning program, including a prioritization framework that creates clarity and predictability for the organization


• Craft executive-level narratives for strategic projects and annual planning that synthesize insights, frame decisions, and build alignment across leadership


• Drive cross-functional alignment on yearly goals through well-structured review sessions, ensuring teams have clarity on shared outcomes, scope, dependencies, and success metrics


• Work closely with the Operations and Strategy teams on the final planning package—assessing risks, scenario planning, and resourcing needs, and preparing the change management approach required for successful rollout


• Orchestrate objectives and key results – working with the VP and leadership team to translate strategic priorities into clear, coordinated milestones and goals across Product Support


• Lead the creation of All Hands structure and content with a focus on bringing visibility to key priorities across the organization


• Collaborate with the VP and leadership team on budget and headcount to ensure we’re effectively resourced

We'd love to hear from you if you have:

• 6+ years of experience in strategic program management, business operations, or similar roles with experience in SaaS and scaled customer-facing environments


• Comfort navigating ambiguity and operating autonomously at a leadership level


• A systems mindset with demonstrated experience developing strategy, building business cases, and influencing cross-functional and senior leaders


• Strong analytical and quantitative skills; able to structure ambiguous problems, use data to guide decision making, and generate actionable insights


• Demonstrated curiosity with a bias toward building inspection mechanisms that drive learning, accountability, and decision quality


• Exceptional communication skills—written, verbal, and visual—with fluency in executive storytelling and change management