Platform Product Manager, Banking Services

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Block Financial Platform empowers teams across the Block ecosystem to rapidly build and reliably scale innovative financial products that unlock access to the global economy, by building a composable, resilient, and performant financial platform.

The Banking Services domain within Block Financial Platform is responsible for our connections and rails into traditional banking infrastructure in 8 countries: payment rails such as ACH, wires, check deposits, and instant transfer methods, as well as core bank account linkage, verification and authorization functions. A single, centralized banking stack that serves multiple products at Block at scale with efficiency, resilience, and speed.

We are looking for a Platform Product Manager to join the Banking Services team within Block Financial Platform. You will own a portfolio of platform capabilities that power bank account lifecycles and money movement across products, with a particular focus on reliability, regulatory compliance (e.g., NACHA and other local schemes), end-user experience and new product enablement for Cash App and Square.

You Will

• Run your product like a business: help define the vision, strategy, and roadmap for one or more Banking Services domains (e.g., bank account linking, ACH and local bank transfers), grounded in clear objectives, metrics, and the needs of our brand product teams and end customers.
• Partner cross-functionally, with engineering, financial operations, risk, compliance, treasury and multiple partner product teams at Block to define roadmaps and deliver platform capabilities that are reusable, compliant, and scalable across Block.
• Own the end‑to‑end lifecycle for your capabilities — from opportunity discovery and requirements definition through launch, adoption, and ongoing optimization — balancing new feature delivery with reliability, tech debt, and regulatory work.
• Collaborate closely with engineering to design resilient architectures for critical banking flows, ensuring we can keep money moving even in the face of partner outages, regional incidents, or internal failures.
• Deeply understand financial and regulatory constraints (e.g., NACHA rules, safeguarding requirements, open banking / 1033 obligations) and translate them into product and platform requirements that keep Block compliant while enabling great customer experiences.
• Drive cross‑functional programs that may span multiple Block brands (Cash App, Square, Afterpay), and functions (financial operations, risk, compliance, treasury), aligning priorities, sequencing work, and clearly communicating progress and trade‑offs.
• Use data to improve platform performance: own KPIs and OKRs for your product domain (e.g., success rates, GPV, return rates, latency, cost efficiency), instrument the platform to measure them, and feed insights back into your roadmap and prioritization.
• Contribute to our operating model by bringing clarity to charters, JTBDs, and SLOs for your area, and by helping improve shared planning and prioritization processes across Block Financial Platform.

You Have

• 5+ years of product management experience or equivalent, including experience shipping complex, backend or platform products at scale.
• Experience in at least one of: payments, banking, financial platforms, or highly regulated infrastructure, with a desire to go deep on bank transfers and global money movement.
• A system‑thinking mindset and technical fluency that allow you to work closely with senior engineers, understand service architectures, and translate product goals into pragmatic technical requirements and trade‑offs.
• Ability to prioritize ruthlessly across KLO / run‑the‑business work, strategic platform investments, and new product enablement, using data and clear frameworks to make and communicate trade‑offs. Highly preferred: Experience working in a high growth B2B or B2C FinTech or Finance business.
• A collaborative, low‑ego working style with a track record of building strong partnerships across engineering, operations, finance/treasury, compliance, risk and partner product teams — especially in matrixed organizations.
• Excellent written and verbal communication skills, including the ability to simplify complex technical and regulatory topics for diverse audiences and to drive alignment with senior stakeholders across Block.
• An analytical and metrics‑driven approach to decision‑making; you are comfortable defining KPIs, digging into dashboards, and using both quantitative and qualitative insights to guide your roadmap. Curiosity, ownership, and a bias for action — you are excited by ambiguity, move quickly while bringing others along, and care deeply about building resilient, long‑lived financial infrastructure that earns our customers’ trust.
• Like us, you’ll be deeply committed to delivering positive outcomes for users and passionate about shaping the future of Cash App, Square and Afterpay!

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.