Senior Sales Manager, SMB

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are looking for a Sales Manager to lead our growing team of Account Executives and drive revenue growth across individual, team, and organizational goals.

As an experienced people leader with a proven sales track record, you will build and develop a high performing remote sales team that delivers exceptional results for our sellers and Square. You'll leverage data-driven insights to coach and develop your AEs while fostering a culture of high performance, ownership, and accountability.

You Will

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely


• Support direct reports by participating in client and prospect meetings


• Develop a sales team which includes hiring and training new account executives on sales process


• Promote rigorous sales development execution and oversight, and KPI management including hourly/daily metrics, forecasting, and pipeline management


• Build predictable and repeatable sales funnel processes and best practices across team


• Conduct weekly pipeline review and forecast meetings with AEs


• Coach direct reports regarding strategies to increase revenue and customer success


• Evolve the sales strategy, process and tactics to improve performance


• Use the customer voice to improve our products


• Envision new ideas and approaches and take them to fruition

You Have

• 3 + years experience as a sales manager


• 3 years of documented sales success as an individual contributor exceeding target


• Experience in hiring, training and ramping new Account Executives


• Proven track record in collaborating across different teams with the ability to inspire change


• Leadership and coaching experience and a desire to help others be their best


• Expertise in creating structure around sales metrics and managing yourself and others to achieve these metrics


• An understanding of how to refine decision-making and consider the downstream and upstream effects of potential decisions

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.