Renewals Manager

We are seeking a results-driven and customer-focused Renewals Manager to take ownership of the end-to-end renewal sales cycle. In this role, you will work closely with customers and collaborate with internal teams—including Account Executives, Solution Architects, Finance, Deal Desk, and Legal—to maximize retention and drive renewal booking growth. This position requires a strategic mindset, strong analytical capabilities, and a relentless commitment to delivering exceptional customer experiences that boost loyalty and retention rates.

The Impact You Will Have

• Own the Renewal Process: Lead and manage the entire renewal lifecycle, ensuring all milestones, deliverables, and timelines are met.


• Proactive Risk Mitigation: Analyze and forecast renewal risks up to 180 days prior to contract expiration, addressing potential challenges before they arise.


• Exceed Targets: Drive your assigned territory to consistently surpass quarterly and annual renewal bookings goals.


• Insightful Reporting: Deliver clear, actionable, and data-driven updates to key stakeholders, ensuring alignment and transparency.


• Strategic Collaboration: Partner with sales, customer success, and cross-functional teams to identify at-risk accounts and design effective churn mitigation strategies.


• Culture of Excellence: Foster a high-performance, customer-first team culture rooted in integrity and collaboration.

What We Look For

• Experience: 4+ years in a SaaS customer-facing role, with direct renewals experience preferred and a proven history of delivering high on-time renewal rates.


• Industry Expertise: A strong understanding of enterprise IT, Big Data, and the financial drivers that fuel business success across industries.


• Negotiation & Strategy: Demonstrated ability to craft winning deals, negotiate effectively, and drive customer outcomes that balance value and profitability.


• Data-Driven Storytelling: Adept at turning complex data into compelling narratives to influence stakeholders and inspire action.


• Leadership & Collaboration: Proven ability to partner/strategically lead alongside senior leaders, navigate escalations, and deliver mutually beneficial resolutions for customers and the business.


• Analytical Strength: Sharp attention to detail and the ability to distill complex datasets into actionable insights for internal and external stakeholders.


• Passion for Innovation: A deep enthusiasm for leveraging data and AI to drive transformative change in industries and deliver unparalleled customer value.