Claims Team Lead at Oscar Health

Hi, we're Oscar. We're hiring a Team Lead, Claims Production to join our Claims Production team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Lead, Claims Production is responsible for managing the success of multiple Claims Production teams by driving performance, effectiveness, and operational improvements to daily workflows and strategies.

You will report to the Manager, Claims Production.

Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency:

The base pay for this role is $51,120 - $67,095 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Responsibilities

Guide your team’s metrics, including member and provider satisfaction, quality of care (daily benchmark production) and employee satisfaction

Coach direct reports through a culture of feedback and development to provide the best member/provider experience and care possible.

Serve as a central communicator -- leading team huddles, promoting vision, strategy, company values, and providing feedback to team members and other company associates.

Manage the daily needs of your team, including hiring, training, inventory levels, and scheduling to ensure an efficient operation

Compliance with all applicable laws and regulations

Other duties as assigned

Qualifications

3+ years of experience leading and supporting a Claims Production team

2+ years reading and using claims data to identify trends; including inventory management

Demonstrated capacity to balance competing priorities and continue to execute projects with excellence

Bonus Points

Prior healthcare or service experience

Bachelor's Degree

Proficiency navigating Excel, JIRA, and SQL

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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Claims Team Lead

Job Description

About the role

Responsibilities

Qualifications

Bonus Points