Senior Product Manager, Moderation Automation

PRODUCT MANAGEMENT

What We Do

Product Management partners with game development, publishing, marketing, and platform teams to provide a data and market-driven view of product strategy that aligns with business goals. As part of Epic’s Growth Team, we use our product expertise to identify and drive growth levers to grow our player base and business.

What You'll Do

Epic Games is seeking a passionate and experienced Senior Product Manager for our Machine Learning Solutions team. In this role, you will be responsible for owning the end-to-end development and implementation of strategies and products that ensure a safe and secure environment for our players across all Epic Games platforms. You will take full ownership of the Moderation product roadmap, driving initiatives from concept to execution, and ensuring the effective protection of our community of players and creators from harmful content and behavior.

In this role, you will

• Support specific product visions and strategy for Machine Learning Solutions at Epic Games. Support our product roadmaps that align with company objectives and player and creator needs


• Take full ownership of specific moderation automation initiatives, driving projects from inception through to delivery and evaluation. Deliver accountability for the success and impact of trust and safety measures across the organization and hold others to the same accountability standards


• Collaborate with engineering, data, design, legal, and customer support teams to ensure the effective implementation of trust and safety measures. Communicate effectively with stakeholders at all levels to drive alignment and support for initiatives


• Work with the legal and policy teams to develop and refine community guidelines, safety policies, and enforcement practices. Ensure compliance with relevant laws and regulations


• Champion the player experience by developing user-friendly safety features and tools. Conduct user research and gather feedback to continuously improve trust and safety measures


• Stay informed about the latest trends and developments in trust and safety within the gaming industry and beyond. Benchmark against industry standards and incorporate best practices into Epic Games' strategy

What we're looking for

• 5+ years of experience in product management, with a focus on working with engineering (ideally machine learning) teams, and particularly in the trust and safety domain. Experience in the gaming industry is a plus


• Strong understanding of trust and safety technologies, including content moderation, machine learning, and user behavior analytics. Familiarity with legal and regulatory aspects of online safety


• Proficiency in data analysis and the ability to make data-driven decisions. Experience with data visualization tools and methodologies


• Excellent verbal and written communication skills. Ability to clearly articulate complex concepts and present to senior leadership


• Proven ability to lead cross-functional teams and drive initiatives from concept to execution with strong project management skills


• Demonstrated ability to take full ownership of projects, with a proactive and results-driven approach to achieving objectives


• Deep empathy for players and a commitment to creating a positive and inclusive gaming experience

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits except for PMI (for dependents). Our current benefits package includes pension, private medical insurance, health care cash plan, dental insurance, disability and life insurance, critical illness, cycle to work scheme, flu shots, health checks, and meals. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.