Manager, Brand Success at Faire

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

This role offers an exciting opportunity to join the Brand Success Management team, which drives the growth of Faire’s top North American brands. Faire's quality, depth, and breadth of brands are its strongest value to retailers. In this role, you are directly contributing to the company’s success by leading the team responsible for driving the success and growth of our top North American brands on Faire.

We are a fast growing and fast moving team and are in need of an experienced manager who will ramp quickly and own the achievement of your team’s quota.

We are looking for a leader who is passionate about small businesses and committed to their team’s individual and collective success. This role is for you if you love team building, connecting with inspiring customers, communicating candidly, using data to continuously exceed expectations, and learning every day in a scrappy start-up environment.

You are a pro at prioritizing. You are hungry & proactive. Above all, you will be critical during this foundational stage of the company, and instrumental in making Faire the de-facto platform for Brands to distribute their products and for independent Retailers to source amazing products for their stores.

What you’ll do

Lead and manage goals, roles & responsibilities, operational cadence, and professional development for a team of Brand Success Managers

Attract, hire, train, coach, develop, and retain a best-in-class Brand Success team and evolve the organizational structure as needed based on business needs

Coach your team and support their professional development and engagement (measured by both product adoption, customer growth metrics, and employee feedback)

Create a psychologically safe, motivating and energizing team culture

Help refine and customize our go-to-market strategy and positioning selling paid advertising to customers

Work with cross-functional teams and management to improve processes, surface challenges, and address pain points hindering your team’s success

Synthesize the voice of the customer to provide input to help size blockers and prioritize product development

Use data, graphs and reports to truth seek and drive actions to beat goals

Contribute to the overall vision and strategy of the Success organization

Be relentlessly resourceful, scrappy and act with urgency to ensure success!

Qualifications

You have 6+ years of experience in tech account management/customer success/sales/business development/consulting including 2-4 years of management experience, or equivalent experience

You have a passion for building successful and engaged teams - with a track record of hiring, coaching and exceeding goals

You create an environment where people are encouraged to share information, constructively debate, and communicate freely

You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form

You have expertise in creating rigor around adoption + customer growth metrics - and managing yourself and others to drive those metrics

You have experience using a variety of fundamental account management and data tools (e.g. Salesforce, data visualization software, call recording tools)

You are not afraid to get into the weeds to support direct reports in customer meetings and you love to build relationships, especially with entrepreneurs and small businesses

You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives

Proven experience leading a team accountable for adoption and revenue growth of paid advertising products

You can operate in a fast-growth, high-potential environment with constant change

Salary Range

San Francisco: the OTE pay range for this role is $126,650 to $173,825 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.

We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.

We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)

Manager, Brand Success

Job Description