Head of Business Communications

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.

Our Communications team includes PR/media relations, employee communications, events, and other external-facing functions. This team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI.

About the Role

We’re looking for a seasoned communications leader to define and drive the story of how OpenAI helps businesses unlock productivity, creativity, and efficiency across every major industry, and to set the communications strategy that brings that story to life. OpenAI has the fastest growing business platform in history - already more than 1 million businesses run on ChatGPT business products and the API.

In this role you will shape the story for how AI transforms work, partner deeply with customers and partners to showcase real impact, and build integrated communications campaigns that scale globally. You’ll also create communications programs around priority industries to help show how our tools empower people. You’ll collaborate closely with Go-to-Market, Product, and Marketing teams and serve as a strategic advisor to senior leadership to ensure our voice is clear, consistent, and trusted.

This role reports to the VP of Communications and is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Lead external communications for OpenAI and our products empower work, business, and enterprise - translating complex technology into clear, compelling, human-centered stories.

• Collaborate with Go-to-Market, Product, and Marketing to build and execute integrated global communications campaigns that demonstrate the real-world impact of AI at work.

• Create industry-specific programs and storytelling that highlight how our tools create value for people and organizations.

• Provide strategic counsel to C-suite executives, in particular the Chief Operating Officer and Chief Commercial Officer, helping them articulate their vision and proactively shape industry conversations.

• Build trusted relationships with media and external stakeholders and manage inbound requests across a diverse set of topics.

• Ensure alignment and clarity across the organization, working cross-functionally to maintain consistency in how we communicate our value to businesses.

You might thrive in this role if you have:

• 15 + years of relevant professional experience including in house communications at a high growth company.

• Deep experience engaging enterprise and vertical audiences and tailoring communications authentically across channels, industries, and regions.

• Ability to create long-term communications strategies and measurable programs to break through in key industries.

• Proven track record of building trusted relationships with press, executives, customers, partners, and other key stakeholders.

• Thrives in a fast-paced environment and consistently provides sound judgment and calm, clear decision-making.

• Collaborates effectively across internal teams and proven ability supporting C-suite executives.

• Excels at building high performing teams and successful programs.

• Balances setting strategic vision with hands-on execution.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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