Workplace Experience Lead at Chime

About the Role

Chime is hiring a Workplace Experience Lead based in our New York office. This role will be the first Workplace team member in New York and offers a unique opportunity to help open and scale our new 84,000 sq ft office.

At Chime, we believe the office plays an important role in how we collaborate, build culture, and move work forward. In this role, you’ll help bring that belief to life by creating an environment that supports intentional in-office moments, connection across teams, and a shared sense of purpose.

As the Workplace Experience Lead, you’ll own the day-to-day workplace experience and help shape how the office operates over time. You’ll serve as the on-the-ground extension of our broader Workplace team, strengthening connection between the New York office and the overall company, while ensuring the space remains welcoming, functional, and aligned with how teams work.

This role is ideal for someone who enjoys building from the ground up and navigating ambiguity. You’re comfortable being visible, making thoughtful judgment calls, and balancing hands-on execution with collaboration across teams and regions. This role is expected to be in the office five days a week.

The base salary offered for this role and level of experience will begin at $98,000 and up to $135,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

Serve as the in-person, primary point of contact for the New York office, ensuring a consistent, high-quality workplace experience

Own day-to-day workplace operations for the NYC office, including facilities repair and maintenance, services, projects, and programs

Set strategic direction for space planning, including moves, adds, changes, and long-term space optimization

Manage and develop vendor relationships, driving service excellence, accountability, and continuous improvement

Oversee workplace budgets, analyze spend, and make data-informed recommendations to improve efficiency and scalability

Act as a trusted cross-functional partner, collaborating closely with Culinary, IT, People Experience, Safety & Security, and business leaders to deliver a cohesive in-office experience

Lead in-office onboarding in partnership with People teams, creating a welcoming and well-supported experience for new hires

Support and execute onsite events and initiatives aligned with company and business priorities

To thrive in this role, you have:

5+ years of experience leading workplace operations, facilities, or office environments, ideally in a high-growth or evolving organization

A systems mindset, with the ability to think holistically about how space, people, programs, and operations intersect and identify opportunities to improve and scale

Comfort operating as a local team of one, with a strong sense of ownership and sound judgment; you anticipate issues, resolve escalations, and propose thoughtful, scalable solutions

Experience owning larger-scale projects or programs and navigating complexity to move work forward

The ability to act as a connector and influencer, building trust across teams and representing Workplace through clear communication, follow-through, and partnership

A genuine interest in getting to know colleagues and working effectively across different styles and perspectives; you value building strong relationships

A high bar for quality and performance, paired with a mindset of continuous improvement

Familiarity with tools such as Envoy, Office Space, Google Workspace, and Jira

Availability to be onsite five days a week, with flexibility to work occasional early mornings, late evenings, or weekends as needed

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.**

💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute**

💰 Competitive salary based on experience**

✨ 401k match** plus great medical, dental, vision, life, and disability benefits

🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off**

🫂 1% of your time off to support local community organizations of your choice

👟 Annual wellness stipend to use towards eligible wellness related expenses

👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!**

💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress**

**Perks also available to Chime Interns.

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Workplace Experience Lead

Job Description

About the Role

In this role, you can expect to:

To thrive in this role, you have:

A little about us

What we offer for our full-time, regular employees