Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
- ACC Hosting Team supports most of the business operations required to ensure our community and business is growing efficiently. We work directly with our global partners to build and sustain solutions. We also support product teams and their operations with driving process improvements. Hosting team also serves as a subject matter expert in collaboration with cross-functional business partners when scaled operations expertise is required.
- The Operations Specialist is responsible for identifying, qualifying, and nurturing high-quality leads to support Airbnb's supply goals and business development objectives. This role involves researching potential prospects, evaluating their eligibility based on defined criteria, and ensuring a seamless handoff to the next team through clear documentation and communication. The specialist is expected to use data-driven insights, tools, and best practices to improve lead quality, enhance conversion rates, and contribute to overall pipeline growth.
The Difference You Will Make:
- You will play a critical role in ensuring that our operations run smoothly and that our hosts and guests have a seamless and enjoyable experience.
- Your work includes understanding of Lead Generation Business in Airbnb and catering to various projects related to supply and quality.
- Success in your role will depend on how efficiently you manage your day-to-day operations, consistently meeting or exceeding performance metrics such as productivity, accuracy etc
- Have empathy to establish approachability in order to care about, support, and also challenge the team to meet and exceed expectations.
A Typical Day:
- A typical day starts with a team meeting to meet and greet each other and understand what’s in it for the day while reflecting on the previous day.
- Work on routine lead scraping workflow and also resolve cases or guides others in the team utilizing judgment in the best business interest
- Review, qualify and vet supply leads from various resources to help provide global teams with filtered leads to bolster supply.
- Completes work with a limited degree of supervision and Routinely gets tasked with moderately difficult assignments like Ad Hocs etc.
- Conducts shadow sessions from time to time with other team members on a requirement basis as discussed with the supervisor to determine work patterns/AHT etc.
- Impacts the team’s results through the quality and effectiveness of own work and coordination with others, eg. taking a lead on Empower projects, doing additional research etc.
Your Expertise:
- Bachelor’s Degree or equivalent with minimum 2-4 years experience
- Strong, fluent verbal and written English communication skills
- Google Suite familiarity - Sheets, Chrome
- Analytic skills, ability to prepare project summary, docs, data analysis
- Strong attention to detail required for review work
- Ability to consistently meet expectations with regards to productivity for repetitive tasks
- Comfort with process change and ambiguity; flexible
- Ability to learn Airbnb-specific tool
- Travel requirements (not applicable as of now)
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.