Senior Manager of Crypto Operations, Risk

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Robinhood Crypto is scaling thoughtfully and responsibly across the globe, and we are seeking a senior risk leader to lead the end-to-end crypto risk program. As the Senior Manager / Head of Crypto Risk, you will set the strategy, operating model, and execution roadmap for enterprise risk management across the crypto business as it expands internationally. You will define the risk appetite, implement robust governance, and provide risk management expertise to ensure our products and operations align with regulatory expectations and enterprise standards.

You will lead and mature core programs including Risk Appetite & Key Risk Indicators (KRIs), Enterprise and Product Risk Assessments, Risk & Control Self-Assessments (RCSAs), Issue Management, and Enterprise Resilience (Business Impact Analyses, Business Continuity Planning, and Disaster Recovery). You will chair crypto risk governance forums, ensure consistent reporting across the U.S. and EU (and additional jurisdictions as necessary), and partner closely with Compliance, Security, Engineering, Product, Legal, and Internal Audit.

This is a unique opportunity to shape a high-impact, high-visibility function and to operate at the intersection of technology, markets, and regulation.

The role is located in the office location(s) listed on this which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Risk strategy and governance: Define and mature the crypto risk management strategy and operating model. Establish and refine risk policies, standards, and procedures. Run governance and committee reporting for risk management.
• Risk appetite and metrics: Own the Risk Appetite Statements for Crypto entities and implement a comprehensive KRI framework with thresholds, alerts, and escalation paths.
• Enterprise and product risk assessments: Lead RCSAs, Enterprise Risk Assessments, and Product/Change Risk Assessments (i.e. new feature launches like staking, and significant process/technology changes). Coordinate sufficient approvals and control implementation pre-launch.
• Issue, incident, and control management: Oversee issues and remediation plans end-to-end; run post-incident reviews with root-cause analysis and durable corrective actions; partner with first-line owners and Internal Audit on control design, testing, and continuous monitoring.
• Analytics and reporting: Build executive-ready dashboards and monthly/quarterly risk reports in collaboration with data teams (e.g., Superset, Looker); deliver crisp insights, trends, and calls to action to crypto and enterprise leadership; prepare materials for Board/committee updates as needed.
• Regulatory and audit interface: Serve as a primary risk counterpart for regulatory examinations and supervisory touchpoints (e.g., NYDFS/BitLicense, state regulators, and MiCA/DORA); coordinate requests, evidence, and responses; manage findings and remediation to closure.
• Enterprise resilience: Own and scale Business Impact Analyses (BIAs), Business Continuity Planning (BCP), Disaster Recovery Planning (DRP), and exercise/testing cycles; ensure alignment with the Robinhood-wide enterprise resilience standards and program roadmap.
• Technology, security, and vendor risk partnership: Partner with Security, Engineering, and Vendor Management on access/change management, third-party risk, custody partner oversight, and blockchain infrastructure risks; drive risk-by-design principles across the lifecycle.
• GRC tooling and process excellence: Define requirements and drive effective use of GRC tooling for assessments, issues, KRIs, and reporting; automate where possible and continually improve process efficiency and scalability.
• Team leadership: Build and develop a small, high-performing team; set clear goals and operating rhythms; coach for impact; manage budget, vendor relationships, and hiring.

What you bring

• 7+ years of progressive experience in risk management within crypto, fintech, broker-dealer, payments, or adjacent financial services; 3+ years leading teams or owning risk programs.
• Deep understanding of crypto products and infrastructure (e.g., trading, custody, staking, on-chain transfers, wallets, keys, chain analytics) and associated operational, technology, market, liquidity, and financial crime risks.
• Demonstrated track record building and scaling risk management programs, KRIs/metrics, and governance in fast-paced, regulated environments.
• Hands-on experience with end-to-end risk assessment lifecycles, issue/incident management, and enterprise resilience (BIA/BCP/DRP).
• Direct exposure to regulatory frameworks and expectations across multiple jurisdictions (e.g., NYDFS/BitLicense, state MSB oversight, OFAC/FinCEN, MiCA, DORA), and experience working with auditors/regulators.
• Comfortable engaging with data analytics and tools (e.g., Looker, Superset) to build dashboards and narratives.
• Exceptional communication, executive presence, and stakeholder management. Ability to influence decisions, communicate clearly, and drive outcomes across Product, Engineering, Compliance, Security, Legal, and Operations.
• Bachelor’s degree or equivalent experience required.